Where can I get a tag?
The list of ZAPA Outlets is constantly growing. Check out the Outlet list to see the most up-to-date details of participating stores

How do I register a ZAPA TAG?
Registering your tag is straightforward and only takes a minute or two To register a tag click on the “Register” button which appears on the top right of every page of the ZAPA TAG website.

This button will take you directly to the ZAPA TAG Registration page. This is the starting point for new, unregistered users.
The most important step is to register your tag number correctly and your email address. Your 8 digit ZAPA TAG number can be found along the side of your tag at the end of the ZAPA logo. On the Registration Form you will need to complete your name, address, mobile number and email address. It’s free to register your ZAPA TAG and only take a minute.

When you’ve registered your tag you can log in to your account, view your account balances and find out what rewards and offers you’ve earned as a loyal customer and top up your prepaid account. You’ll find the Login box for your account on the top right of every page on this website.

How do I know when I am due free stuff?
When you log in to your account you will see a summary of your balances and how many more products you need to buy before you get your free one. You can also see what coupons are available to you when you click “more detail” and you can top up your prepay account here also.

My tag won't work. What should I do?
Phones need to be held very close to the ZAPA reader to scan the ZAPA TAG. If your tag still does not work after tapping your phone you may need to get a new tag.

Simply pick up a new tag in your local ZAPA Outlet. Log in to your account on the ZAPA TAG website. If you have not used your new tag, click on the Replace Tag icon and follow the steps through. It is not possible to automatically transfer points to a tag which has already been tapped so If you have already used your new tag, fill in a replace my tag form.

Metal phones: A small number of mobile phones have metal covers. If you have placed your tag on the inside of your phone and your mobile has a metal cover this can affect communication between the tag and the reader. Phones with metal covers should always have tags affixed to the outside. If your tag still does not work you may need a new one.

 
How close do I have to hold my phone to the reader?
Tags can be held at about 2 – 4cms from the reader or tapped against it.

Does the tag affect my phone?
No, the tag does not affect or interfere with your phone in any way. It will not affect your battery, bills or call credit.

I’ve lost my ZAPA TAG. What do I do?
If you’ve lost a registered tag, don’t worry! Simply pick up a new tag in your local ZAPA Outlet. Log in to your account on the ZAPA TAG website and replace your tag, see here for more details. Unfortunately if your tag was not registered you’ll have to get a new one and start over.

How do I merge my balances from multiple tags to one tag?
If you have 2 or more tags linked to one account and you want to transfer your balances to one tag only, that’s no problem. Just fill in this form (Coming soon in the meantime please contact us).

I am having trouble logging in to my account
If you have entered your log in details incorrectly 3 times and are locked out of your account. Fill in this form

I don’t have an iPhone or an Android but I want the ZAPA App
Unfortunately the App is only available on iPhones & Androids, sorry!

I have a Champion Tag, can I use it in other stores?

Yes, your champion card, tag or fob is the exact same as a normal ZAPA Tag. You can use it in any other ZAPA store, all you have to do is tap it in any particpating store of your choice and you immediately start earning rewards, no need to register a second time or anything!

Questions

Where can I get a tag?

How do I register a ZAPA TAG?

How do I know when I am due free stuff?

My tag won't work. What should I do?

How close do I have to hold my phone to the reader?

Does the tag affect my phone?

I’ve lost my ZAPA TAG. What do I do?

How do I merge my balances from multiple tags to one tag?

I am having trouble logging in to my account

I don’t have an iPhone or an Android but I want the ZAPA App

I have a Champion Tag, can I use it in other stores?