Faulty Tags
Phones need to be held very close to or tapped against the ZAPA Reader to activate the ZAPA TAG. If you have a mobile phone with a metal cover you may need to attach your tag to the outside of your phone.
If your tag still does not work after tapping your phone you may need to get a new tag. Simply pick up a new tag in your local ZAPA Outlet, log in to your account on the ZAPA website, register the number of the new tag (add a tag to your account) and request your balances to be transferred from your old tag to the new one.